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JOB LISTING

Solution Customer Service Associate

Company Damco (Cambodia) Ltd
Industry Freight/Shipping/Delivery/Warehouse
Employee
Location Phnom Penh

Level

Term

Full Time

Work years

1

Function

Customer Service

Hirelings

1

Industry

Freight/Shipping/Delivery/Warehouse

Salary

Qualification

University

Gender

Both

Language

  

Age

Location

Phnom Penh  

Publish Date

2014-08-19

Closing Date

2014-09-15
  Job Description
- Focus on the key Customer Service Drivers
- Ensure timely resolution and response to customers
- Follow up on the Outstanding bookings & handle query resolution
- Prepares contracts and charge structures as per the Damco legal standards
- Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures
- Ensure shipping documents are delivered on time
- Dispatch invoices & Follow up on the Outstanding
- Ensure integrity of data entered into the system
- Follow-up with the Operations team for timely resolution of customer issues and queries and ensure that timely response is received by the customers
  Job Requirements
- Bachelor degree in any discipline
- Dynamic, rigorous, open minded, highly committed and timely manner
- Good team player and good customer focus
- Comprehensive English communication (Mandarin Language Proficiency is an advantage)
- Good Interpersonal skill
- Good computer literate especially Microsoft Excel
- Experiences in supply chain management is preferable
  How to Apply
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  Contact Information
Contact: Ms. Kong Channary
Phone: 023 965 668
Email: channary.kong@damco.com
Address: No. 8A, Regency Complex – A (3rd Floor), Near Intercontinental Hotel, 298 Mao Tse Toung Blvd, Phnom Penh Cambodia.
Website: Http://www.damco.com
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