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Sea Operations Associate

Company Damco (Cambodia) Ltd
Industry Freight/Shipping/Delivery/Warehouse
Location Phnom Penh



Full Time

Work years

















Phnom Penh  

Publish Date


Closing Date

  Job Description
* Document preparation:
- Ensure Bill Apply Certificate of Origin is provided to Customer timely and accurately
- Send draft Freight Cargo Receipt (FCR)/ House Bill of Lading (HBL) to customer for verification
- Confirm carrier bill of lading in accordance with SOP (Standard Operations Procedure) requirement
- Amend FCR/HBL/ Master Bill of Lading (MBL) if required and prepare the final FCR/HBL/MBL
- Properly manage the file and ensure the correct version is saved as necessary for the future usage
- Input Original FCR/HBL reference number in a timely and accurately manner and relay to counter for printing and issuance
- Inform Customer Service that FCR/HBL is ready for printing
- Closely follow up with customer for document submission as required by client
- Ensure document is checked, verified, sort and count accurately before upload/dispatch to client
- Timely send DNN (Document Delay Notice) as per clients requirement
- Drive closure for any outstanding tasks/issues
- Problem solving by involving/communicating with relevant stakeholders as to ensure we all aware and know what action to be taken from each function
- Submit pre-alert to the destination
- Create & Send pre-advice to Destination & Register approval of pre-advice
- Liaise with Customer Service in case of any missing information/ input

*System update
- Perform document receipt update in FCR/HBL as per client requirement
- Timely Create and update Shipping Advice as required
- Ensure all system related update to documentation part is well compliance and adherence

* Other Key Responsibility
- Troubleshoot and resolve operational issues / escalations
- Drive and engage vendor for performance improvement
- Ensure all adhoc charge is well communicated to relevant stakeholder for accurate billing purpose
- Ensure SOP 100% compliance including the VCP (Vendor Compliance Procedure) and KPI performance log
- Support customer service in customer query resolution and exception handling
  Job Requirements
- Bachelor degree in any discipline
- Dynamic, rigorous, open minded, highly committed and timely manner
- Good team player and good customer focus
- Comprehensive English communication (Mandarin Language Proficiency is an advantage)
- Good Interpersonal skill
- Good computer literate especially Microsoft Excel
- Experiences in supply chain management is preferable
- Available to work on the temporary contract of 9 months term with a possibility of extension or permanent employment

** No later than 30th Jun 2014
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  Contact Information
Contact: Ms. Kong Channary
Phone: 023 965 668
Email: channary.kong@damco.com
Address: No. 8A, Regency Complex – A (3rd Floor), Near Intercontinental Hotel, 298 Mao Tse Toung Blvd, Phnom Penh Cambodia.
Website: Http://www.damco.com
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