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JOB LISTING

Operations Team Leader

Company Damco (Cambodia) Ltd
Industry Freight/Shipping/Delivery/Warehouse
Employee
Location Phnom Penh

Level

Term

Full Time

Work years

1

Function

Operations

Hirelings

1

Industry

Freight/Shipping/Delivery/Warehouse

Salary

Qualification

University

Gender

Both

Language

  

Age

Location

Phnom Penh  

Publish Date

2014-06-27

Closing Date

2014-07-09
  Job Description
* Job Scope & Responsibility
- Own all Sea Operations activities under file management for the customers under purview.
- Key Activities:
- All File management activities post shipment,
- Documentation
- System Updates
- Operational finance
- Proactive communication with customer service in case of exceptions.
- Support customer service in customer query resolution and exception handling
- Troubleshoot and resolve operational issues / escalations
- Monitor corrections required and data quality in invoice
- Support customer service in customer query resolution and exception handling

* Expectations from the Role
Data Quality & Process Improvement:
- Verify adherence of practice to the Standard Operation Procedure (SOP) & create/modify as appropriate
- Monitor and drive team data quality in documentation
- Prepare & maintain operational contingency plan
- Work with Continuous Improvement Team on continuously improving processes, procedures to heighten productivity, timeliness and quality

* Stakeholder Management
- Ensure information is communicated with relevant parties a timely manner
- Clear and precise communication to ensure what’s expected from group member

* People Development
- Establish and monitor clear objectives
- Train, develop & mentor team-members
- Develops & maintains a customer service mind-set in the team & ensures the team is motivated to go the extra mile

* Operational Finance
- Create invoice and dispatch the same to Customer/ Customer Service
- Resolve vendor Invoice queries & report incorrect invoices to carrier booking associate
  Job Requirements
- Minimum bachelor degree and above in any discipline
- At least 2-3 year experience in managing large Operations / Customer service teams with minimum 4 year experience in the Logistics sector
- Comprehensive English communication and Interpersonal skill
- Knowledge of industry trends & experience in service/profit improvements & business growth opportunities
- Well-organized when working under pressure
- Proactive and exhibits excellent problem solving capabilities
- Ability to attract, develop & retain talent in the organization

** No later than 30th Jun 2014.
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  Contact Information
Contact: Ms. Kong Channary
Phone: 023 965 668
Email: channary.kong@damco.com
Address: No. 8A, Regency Complex – A (3rd Floor), Near Intercontinental Hotel, 298 Mao Tse Toung Blvd, Phnom Penh Cambodia.
Website: Http://www.damco.com
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